Bravo Warranty Support
support you can always rely on
Bravo Solutions products comes with a 1 year repair and return factory warranty. The battery backup and related products carry a 6 month warranty. The items sold through our dealers also carry the same warranty condition. Warranty covers only manufacturer defects. Damages or defects due to other causes such as negligence, misuse, improper operation, lightening or other natural disaster, sabotage or accident, etc. are not covered under this warranty. Repairs or replacements necessitated by such causes not covered under the warranty are subject to charges of man hours, material and transportation. The transportation charges for sending the unit for repairs should be borne by the sender. You have to mail us the warranty card’s information slip soon after the purchase in order to be eligible for warranty claims.
Please note that we do not provide any technical or any other support through social media channels or their messaging services. Please reach out to us directly through Support telephone lines only during working hours. We will never ask you to INBOX any details / photos / videos to any social media platform. If someone asks you to do that, it is not one of our staff.
Basic Troubleshooting before sending your device back for repairs
1.For the Products with a Display like KillerWATT, DigiGUARD, EnergyVIEW etc..”The Display is not lighting up”
– Check the Fuse installed in the back/front side of the Product. Cleanpower products have two fuses one for the “Nutral” line and the other for the “Live” line. If it is burnt, replace it with a same value fuse. Refer to your instruction manual for the correct value of the Fuse.
For most of the Li-Ion battery based products, we use a 3A fuse. But always refer to your product user manual for the exact value of the fuse.
Steps for inspecting and changing the fuse. Below video will further demonstrate this.
Step 1: Remove the power cord (In case of Power cord removeable products)
Step 2: Using a flat screwdriver, pull the fuse holder out. (Please refer to the below Video for fuse removal instructions.)
Step 3: Inspect the fuse visually and verify that the internal wire of the fuse is not burnt.
Step 4: If the fuse is burnt, replace the fuse with a correct value fuse that is available in most of the electrical shops
In case your item is not functioning as it should be, then the first thing to do is to call our Support Lines 077 088 4303 or 071 780 4303 during working hours Monday-Fiday 8AM to 5PM. Our technical staff is there to help. Even if your item is under warranty or expired warranty, we are happy to help you. Please make sure you have the warranty card and the unit serial number ready when you call us. Never give our products to 3rd party repair shops for repair. Products will get damaged beyond repair if you do this.
You can use Parcel Post Service of Sri Lanka Post or a Courier service to send the item to our factory for repairs. You need to pay the cost of sending it to our factory. We will pay the shipping charges when we repair and return the item.
If the warranty is expired, you should follow the same process but you will have to pay the repair charges plus any shipping charges.
We also can arrange SL post’s VPP serice so that you can pay on delivery of your item for repair charges
We always develop our product with new features. Therefore, we may decide to replace the existing designs with new products. In that event, we are keeping spares and support the existing customers for the warranty period. If your product is discontinued, you will be asked to purchase the latest model of the product line.
If your item is Dead on Arrival (DOA), then it is your responsibility to inform us immediately on arrival. In that case, we will collect the item from our courier service and will replace the product at no cost to you. But you need to re-pack it properly and keep it ready for collection. Any item reported faulty after 7 days of arrival is considered as a normal used & faulty item and you need to follow the procedures outlined in “How to get it repaired” section.
Please read and understand our refund policy before purchasing any of our product.
We do not have a refund policy for any of our products. But in the very unlikely event of Dead-on-Arrival (DOA), you can request for a refund in writing (email to our support email). Also you need to send the product to us at your cost. Bravo Solutions management will consider your request and do the final decision on the refund.